FAQs
Shipping
What is Zonos?
Zonos is our international currency exchange tool used to give you an accurate conversion rate for products on our site. Zonos will also calculate shipping rates for you so that you can see what your taxes/tariffs/vat will cost you.
How long after I purchase my item will the item be shipped?
While most of our releases are ready to ship, some take more time to produce, and because of that we will always let our customers know within the product page and order confirmation when you can expect your item to be sent out for delivery
How are shipping rates calculated?
All shipping is calculated directly by the parcel service based on your delivery address
What carrier do you use to ship?
We utilize a multitude of shipping providers including: DHL, USPS, UPS and FedEx.
Do I have to pay tariffs/taxes/duties on international orders?
Yes, all tariffs/taxes/duties on international orders (when applicable) are the responsibility of the customer to pay. And will be assessed and charged upon checkout.
If I want to combine shipping, how do I do that?
All orders will combine shipping as long as they are placed at the same time. We ask if you plan on purchasing several items you do so within the same order. If you have placed several orders on the same day, please CONTACT US within 24 hours of the first purchase so we can recalculate shipping and assist the best way we can
Where are the items being shipped from?
Los Angeles
Orders
If I need to change the address to ship to, who do I contact?
Please use our CONTACT FORM and we will get back to you.
If I had a problem with my order, who do I contact?
Please use our CONTACT FORM and we will get back to you.
I placed an order a long time ago and never received it, what should I do?
We apologize for any inconvenience you may have experienced. Please use our CONTACT FORM describing the issue you faced (one single item missing vs. a whole order missing).
Returns & Cancellations
What is your return and cancellation policy?
Due to the ongoing global pandemic, we are not accepting returns. We also do not have a cancellation policy. We will hear customers on a case by case basis if there is ever an issue with our product or service. If you have ran into an issue please email info@emotionallyunavailable.com
Products
How do I know what size I am?
Refer to the following size chart for all of your sizing needs: Sizing Charts
I want an item that I’ve seen from your store before, it’s currently not in stock but can I still buy one?
If an item is not on the site than we currently do not carry or sell it
I bought an item off of a third party site (StockX/Grailed/Ebay/Etc). I do not have an order number, can you still help me?
In order for us to assist a customer we must have an order number and confirmation email on file. If we do not, we will not service said customer
I found your product online, but not on your site, is it real?
We have found more and more fakes around the web as the years have gone on. If you send a link to info@emotionallyunavailable.com we will get back to you with a response on whether or not the site/product is real or not
Collaborations
I want to sell your product in my retail space, who can I speak to about this?
Email info@emotionallyunavailable.com with more information
We want to do a collaboration with you, who do we contact?
Email info@emotionallyunavailable.com with more information